Refund policy

Return & Refund Policy

At Jpreloved, we sell authentic pre-owned items. As our products are pre-owned, they may show signs of previous use, such as minor scratches, stains, wear, or other imperfections.

We carefully inspect each item and provide photos and descriptions of its condition. Please review all photos, descriptions, measurements, and condition details carefully before placing your order.

Returns for Change of Mind

We generally do not accept returns or exchanges for reasons such as change of mind, differences in personal expectations, size or fit, or minor signs of wear that were shown or described on the product page.

Incorrect Items or Undisclosed Significant Issues

If you receive an incorrect item, or if the item has a significant issue that was not disclosed in the product description or photos, please contact us within 3 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the problem.

If we confirm that the item was incorrectly sent or materially different from the description, we will provide instructions for the return. In such cases, Jpreloved will cover the return shipping cost.

Return Conditions

Returned items must be in the same condition as when received and must include any accessories, boxes, dust bags, cards, or other items that were included with the original order.

Please do not return an item without contacting us first.

Refunds

Once the returned item has been received and inspected, we will notify you of the result. If the return is approved, the refund will be issued to the original payment method.

Please note that it may take additional time for your bank or credit card company to process the refund.

Contact Us

If you have any questions about your order or this policy, please contact us through the contact information provided on our website.

Jpreloved